FAQs

Frequently asked questions

During our sale, products sell out fast! But don’t despair. If the item you’re looking for is out of stock, keep checking back. We’re always updating and restocking our site with your faves!

Don’t be worried if your tracking number says that it has no information yet: it can take at least 48 hours to activate on the carrier’s end. Due to a high volume of orders, shipping carriers may take even longer to activate the tracking information and unfortunately we have no control over this part of the process.

When it is activated, just click the number to track your package’s progress.

Once your order is shipped, you may experience delivery delays. We apologize for the inconvenience and we thank you for your patience and support. If you want more specific information once your order has left our door, please contact the carrier directly.

When your order is shipped from our warehouse, we will send you an email to confirm your shipment – this email will include a tracking number and link to enable you to track your package.

We do not normally accept order cancellations or changes once an order has been processed.

Norton wants you to be happy with your purchase. If you wish to return a product, please contact Customer Care to obtain a return authorization and receive further instructions.

The billing address and phone number provided must match the information currently on file with your bank. If you feel there’s an error, we recommend getting in contact with your banking institution or rechecking the information entered in the required fields.

Reach out to our Customer Care team immediately. We’ll make every effort to change the address information as long as your order has not yet been processed or shipped.

Unfortunately no. Once you have checked out, we’re not able to change the payment method on the order.

Unfortunately no. Once you have checked out, we can’t change the email address attached to the order, but please contact our Customer Care team and they’ll be happy to provide you with your order information.

Reach out to our Customer Care team immediately. We’ll make every effort to change the address information as long as your order has not yet been processed or shipped.

If you received a gift and do not know who sent it, we’re happy to help. Please reach out to our Customer Care team and provide the order information found on the slip in your box so that we can best assist you.

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